Returns & Exchanges

At Secretreza, we stand behind our laser hair removal technology and offer a 90-day money-back guarantee to ensure your journey to smooth skin is completely risk-free. If you are not satisfied with your results, our dedicated support team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer excellence team at [email protected] with your order number and reason for return within 90 days of delivery.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping address for our processing center.

• 3.
  Pack and Ship

  Securely package your Secretreza device in its original box with all included accessories and cables, clearly marking the RMA number on the exterior of the package.

• 4.
  Processing and Refund

  After our quality team inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.